Citeo Pro, a simplified joint stock company, with capital of 30,000 euros, RCS Paris No. 978 523 645, whose registered office is 50 boulevard Haussmann, 75009 Paris, France respects your privacy and strictly complies with current regulations on the protection of personal data.
Thus, in accordance with the Regulations applicable to personal data and in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, as well as Law No. 78-17 of 6 January 1978 as amended, relating to information technology, files and freedoms, you are informed that Citeo Pro is likely to implement several personal data processing operations concerning you in its capacity as data controller.
This policy informs you of the way in which Citeo Pro collects and manages your personal data. It may be amended at any time, in particular as a result of regulatory and legislative changes.
Personal data means any information relating to an identified or identifiable natural person.
When your data is collected, you will be informed whether certain information is compulsory or optional. The data identified by an asterisk on the collection form is mandatory. Failure to do so may restrict the execution of your request.
The processing carried out by Citeo Pro serves explicit, legitimate and specific purposes. Your data is collected for the periods specified in this Policy. It is nevertheless specified that your data may be kept for longer periods when this is necessary to meet a legal obligation or to defend the interests of Citeo Pro. In this case, your data will be kept for as long as is necessary to fulfil this legal obligation or until the expiry of the applicable limitation period.
Your personal data may be processed for the following purposes:
Information request form – You can provide us with your contact details to receive information on the EPR sector for food service packaging and on Citeo Pro, using the form provided.
The personal data communicated on this occasion is intended solely for the authorised personnel of Citeo Pro as well as its subcontracted service providers, in particular the technical service providers of the Site, and any partners responsible for mailings.
The data entered will be processed electronically for two purposes:
To receive information by e-mail on developments in the sector and on Citeo Pro :
Subject to the approval of Citeo Pro, these communications may contain commercial offers.
This processing is based on your consent collected when you registered.
Your data will be kept for this purpose for as long as you remain subscribed to the mailing list. You may unsubscribe at any time by clicking on the link in each e-mail, or withdraw your consent by contacting us in accordance with the procedure set out in the “Exercising your rights” paragraph below.
To contact you by telephone to provide you with information and answer any questions you may have about EPR and Citeo Pro:
Subject to the approval of Citeo Pro, we may also offer you commercial offers on this occasion.
This processing is based on Citeo Pro’s legitimate interest in promoting its commercial activity.
Your data will be kept for this purpose for a maximum of 3 years from the last contact from you (registration, information request, telephone call, commercial relationship, etc.). You may object to this processing by contacting us in accordance with the procedures set out in the “Exercising your rights” paragraph below.
Logging access to the Site – Citeo Pro collects connection and browsing data, such as IP address, browser type and settings, date and time of connections in order to detect, prevent or deal with fraudulent activities, abuse, security breaches or any technical problems encountered by our services (e.g. fraudulent intrusion into the information system). Citeo Pro collects connection and navigation data, such as IP address, browser type and settings, date and time of connections in order to detect, prevent or deal with fraudulent activities, abuse, security breaches or any technical problems encountered by our services (e.g. fraudulent intrusion into the information system).
This metadata is collected on the basis of Citeo Pro’s legitimate interest in administering the Site and ensuring its security.
This data, including the User’s IP address, is kept in the connection logs for a period of 3 months.
This data is intended solely for use by authorised Citeo Pro staff and the Site’s technical service providers in the performance of their duties.
Your browsing data is also processed by means of cookies and other tracking devices integrated into the Site. For more information on this processing, please refer to the section on cookies below.
Contact Citeo Pro – In order to respond to questions and complaints, Citeo Pro processes the information related to your request and your identification data.
This processing is based on Citeo Pro’s legitimate interest in responding to the various requests you may make and helping you, as far as possible, to resolve any difficulties you encounter. Citeo Pro is unable to respond to your request without this information.
The personal data provided is intended solely for the authorised personnel of Citeo Pro and its subcontractors, in particular the other companies in the Citeo group and the Site’s technical service providers.
This information is kept for as long as is necessary to deal with your requests.
Exercising your RGPD rights – To be able to exercise your RGPD rights, you must provide your identification data and potentially a copy of your identity document.
This data is necessary for Citeo Pro to identify you so that you can exercise your rights.
This processing is based on Citeo Pro’s legal obligation to respond to requests from data subjects to exercise their rights.
The personal data provided is intended solely for the authorised personnel of Citeo Pro and its subcontractors, in particular the other companies in the Citeo group and the Site’s technical service providers.
This information is kept for the time necessary to respond to your requests.
The processing carried out by Citeo Pro serves explicit, legitimate and specific purposes. Your data is collected for the periods specified in this Policy. It is nevertheless specified that your data may be kept for longer periods when this is necessary to meet a legal obligation or to defend the interests of Citeo Pro. In this case, your data will be kept for as long as is necessary to fulfil this legal obligation or until the expiry of the applicable limitation period.
Your personal data may be processed for the following purposes:
Information request form – You can provide us with your contact details to receive information on the EPR sector for food service packaging and on Citeo Pro, using the form provided.
The personal data communicated on this occasion is intended solely for the authorised personnel of Citeo Pro as well as its subcontracted service providers, in particular the technical service providers of the Site, and any partners responsible for mailings.
The data entered will be processed electronically for two purposes:
– To receive information by e-mail on developments in the sector and on Citeo Pro:
Subject to approval by Citeo Pro, these communications may contain commercial offers.
This processing is based on your consent collected at the time of your registration.
Your data will be kept for this purpose for as long as you remain subscribed to the mailing list. You may unsubscribe at any time by clicking on the link in each e-mail, or withdraw your consent by contacting us in accordance with the procedures set out in the paragraph below entitled “Exercising your rights”.
– To contact you by telephone to provide you with information and answer any questions you may have about EPR and Citeo Pro:
Subject to the approval of Citeo Pro, we may also offer you commercial offers on this occasion.
This processing is based on Citeo Pro’s legitimate interest in promoting its commercial activity.
Your data will be kept for this purpose for a maximum of 3 years from the last contact from you (registration, information request, telephone call, commercial relationship, etc.). You may object to this processing by contacting us in accordance with the procedures set out in the “Exercising your rights” paragraph below.
Logging access to the Site – Citeo Pro collects connection and browsing data, such as IP address, browser type and settings, date and time of connections in order to detect, prevent or deal with fraudulent activities, abuse, security breaches or any technical problems encountered by our services (e.g. fraudulent intrusion into the information system).
This metadata is collected on the basis of Citeo Pro’s legitimate interest in administering the Site and ensuring its security.
This data, including the User’s IP address, is kept in the connection logs for a period of 3 months.
This data is intended solely for use by authorised Citeo Pro staff and the Site’s technical service providers in the performance of their duties.
Your browsing data is also processed by means of cookies and other tracking devices integrated into the Site. For more information on this processing, please refer to the section on cookies below.
Contact Citeo Pro – In order to respond to questions and complaints, Citeo Pro processes the information related to your request and your identification data.
This processing is based on Citeo Pro’s legitimate interest in responding to the various requests you may make and helping you, as far as possible, to resolve any difficulties you encounter. Citeo Pro is unable to respond to your request without this information.
The personal data provided is intended solely for the authorised personnel of Citeo Pro and its subcontractors, in particular the other companies in the Citeo group and the Site’s technical service providers.
This information is kept for the time necessary to respond to your requests.
Exercising your RGPD rights – In order to exercise your RGPD rights, you must provide your identification data and potentially a copy of your identity document.
This data is necessary for Citeo Pro to identify you so that you can exercise your rights.
This processing is based on Citeo Pro’s legal obligation to respond to requests from data subjects to exercise their rights.
The personal data communicated is intended solely for the authorised personnel of Citeo Pro and its subcontractors, in particular the other companies in the Citeo group and the Site’s technical service providers.
In accordance with the regulations, you have, under certain conditions, a right of access, rectification, deletion, opposition and portability in relation to all your data, as well as the right to formulate specific and general directives concerning the conservation, deletion and communication of your data post-mortem.
Where processing is based on our legitimate interests, you may object to the processing of your personal data. Your data will no longer be processed by Citeo Pro unless there are compelling legitimate grounds for doing so which override the interests and rights and freedoms of the user, or for the establishment, exercise or defence of legal claims.
Finally, where data processing is based on consent, you may withdraw your consent at any time.
These rights may be exercised by contacting the Citeo Group’s Data Protection Officer by e-mail at dpd@citeo.com or by post at the following address: Citeo – Délégué à la protection des données, 50 boulevard Haussmann, 75009 Paris, accompanied by a copy of a signed identity document.
In the event of a dispute, you may also refer the matter to the Commission Nationale de l’Informatique et des Libertés (CNIL).
Citeo Pro undertakes to process the personal data entrusted to it and/or collected, in compliance with the regulations, and in this respect undertakes to:
You are informed that, in accordance with the regulations in force, your data may be transmitted to the competent authorities at their request, and in particular to public bodies, judicial auxiliaries, legal officers and bodies responsible for debt recovery, exclusively to meet legal obligations, as well as in the case of the search for the perpetrators of offences committed on the Internet.
Cookies are text files that may be placed on your terminal (computer, tablet, telephone, etc.) when you visit a website. A cookie file is used to store settings and preferences specific to the user, or to identify the terminal in which it is stored, for the duration of the validity or storage of the cookie.
Cookies and other tracking technologies are used to collect data on your use of the services provided on the Site.
Our Site uses both internal cookies (“proprietary cookies”) and cookies placed by third parties. The issue and use of third-party cookies are subject to the confidentiality policies of these third parties in addition to the provisions of this Policy.
Citeo Pro informs you of the presence of cookies when you first use the Site via a pop-up window and invites you to accept or refuse cookies or to refine your preferences. You can change your preferences at any time by deactivating cookies in the appropriate module available in the footer of the Site.
Strictly necessary cookies – Citeo Pro uses cookies to provide certain essential functions and to ensure the proper administration of the Site. These cookies are considered strictly necessary in accordance with CNIL regulations and recommendations. They are not subject to your prior consent.
– Cookie settings (Tarte au Citron): our cookie management module retains the Internet user’s choice regarding the deposit of cookies on their browser for a period of 12 months.
– Audience measurement and performance analysis (Matomo) : The Site uses Matomo’s cookies to measure the number of visits, the number of pages viewed and the activity of Internet users on the Site and the frequency with which they return. These cookies enable us to measure the number of visits to the Site and to understand how the Site is used in order to ensure and improve its operation, performance and ergonomics. For example, they enable us to detect navigation problems or optimise the technical performance of the Site. This processing is based on Citeo Pro’s legitimate interest in having the information necessary for the proper administration of the Site. We do not use the information collected to identify individual users or to associate them with identifying data. The information collected is for the exclusive use of Citeo Pro and its data storage service provider. It is not passed on to third parties. Matomo is configured in accordance with the recommendations of the CNIL and does not require the prior consent of users. However, you may object to this tracking using the cookie management module, by clicking on “See more” in the dedicated section, and ticking the box provided for this purpose. Matomo cookies are valid for 12 months.
Cookies subject to prior user consent – Our Site also includes cookies that are not strictly necessary within the meaning of the regulations. These are only activated if you give your consent using our cookie management module.
– Hotjar browsing analysis cookies : We use Hotjar to better understand the needs of our users and to optimise the Site. Hotjar collects information on the device used (screen size, type of device, browser, etc.) and on user activity on the Site (time spent on content, clicks made, navigation path) to enable us to improve your user experience.
Hotjar stores this information in a pseudonymous profile. Neither Hotjar nor Citeo Pro use this information to identify individual users or to associate it with other identifying data. This information may be combined with user responses to the anonymous satisfaction survey. Cookies placed by Hotjar are valid for 6 months.
For further details, please consult Hotjar’s privacy policy.
LinkedIn Insight cookies : We use LinkedIn Insight to obtain non-identifying information on the profile typology of visitors to our site, transmitted by LinkedIn. LinkedIn Insight also enables us to evaluate the popularity and results of our publications on LinkedIn, in particular by measuring the visits to our site resulting from a link present on these publications. We may also use it to run campaigns to promote the visibility of our content on LinkedIn among visitors to our site. We do not receive any personal data about you for these purposes.
LinkedIn collects your browsing data using these cookies, in order to provide us with the services indicated, but also for its own purposes, in accordance with its privacy policy. LinkedIn Insight cookies are valid for 6 months.
Cookies set by YouTube : When you click on a video integrated into the Site from the YouTube platform, cookies are deposited by this platform. These cookies are essential for viewing videos hosted on YouTube.
Google, which provides the YouTube service, uses these cookies to collect navigation data about you, which is processed for its own purposes, such as improving its services or targeted advertising. This processing involves the transfer of this data to the United States.
If the video concerned comes from a YouTube channel owned by Citeo, this processing also enables us to obtain anonymous statistics on the audience for our videos.
For more information on how Google uses data from cookies and other tracking devices: https://policies.google.com/technologies/cookies
YouTube cookies are valid for 6 months.
With the exception of strictly necessary cookies, you can choose to accept or refuse the deposit of cookies and revoke your choices at any time by clicking on the cookie icon on all pages of the Site. We retain your choices for 12 months.
The strictly necessary cookies used on the Site do not require the user’s consent. Internet users may, however, configure their browser to systematically delete or refuse these cookies during browsing. Systematic refusal of cookies may affect the proper functioning of the Site.
For more information on how to set cookies, Internet users are invited to consult the CNIL website or the following websites, depending on their browser: